How can an administrator remove a shared Dashboard that a now inactive user shared?

The correct approach involves reactivating the user and then proxying as them to delete the shared Dashboard. This method is effective because shared items within Cornerstone OnDemand are often linked to the user account that created or shared them. When the user is inactive, their shared resources may not be directly manageable by others, depending on the system's permission settings.

By reactivating the user account, the administrator restores their access to the system. Then, proxying as the user allows the administrator to act on behalf of that user. This capability is crucial as it ensures that the administrator has the same permissions and access rights that the user originally had, enabling them to delete the specific Dashboard that was shared.

The other options present challenges: contacting support can be a lengthy process that might not yield a prompt resolution; asking another active user to delete the Dashboard may not be possible unless that user has been granted the necessary permissions; and deleting the entire user account is a drastic action that removes all data associated with that account, which is likely not desirable just to remove a single shared Dashboard. Thus, reactivating the user and proxying is the most efficient and precise solution.